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Terms of Use

Last updated: September 2, 2026

Acceptance of Terms

By accessing and using this website, you accept and agree to be bound by these Terms of Use. If you do not agree with any part of these terms, you should not use this website or our services.

Service Description

reef-myth provides ATM card recovery, dispute resolution, and related assistance services. We act as intermediaries between clients and financial institutions to facilitate card recovery and resolve disputes arising from ATM card retention.

Our services are administrative and consultative in nature. We do not guarantee specific outcomes, as results depend on third-party institutions including banks, ATM operators, and regulatory bodies.

Service Limitations

We provide assistance in recovering retained cards and resolving related disputes. However, we cannot:

  • Override security protocols or policies of financial institutions
  • Guarantee specific timeframes for card recovery, as these depend on third-party cooperation
  • Provide legal advice or represent you in formal legal proceedings
  • Access or modify your bank account or financial records without proper authorization
  • Override fraud prevention measures or bypass identity verification requirements

Client Responsibilities

When using our services, you agree to:

  • Provide accurate and complete information about your card retention situation
  • Respond promptly to requests for additional information or documentation
  • Maintain communication with your financial institution as directed
  • Comply with all applicable laws and regulations
  • Pay agreed service fees in accordance with the selected service tier

Fees and Payment

Service fees are clearly stated for each service tier. Fees are payable upon service selection and are non-refundable once work has commenced, except where required by applicable consumer protection laws.

If a card cannot be recovered due to circumstances beyond our control, such as institutional policies or card destruction, fees remain payable for services rendered, including documentation preparation and institutional communication.

Privacy and Data Use

Your use of this website and our services is also governed by our Privacy Policy. We collect and process personal information as necessary to provide services and comply with legal obligations.

Disclaimer of Warranties

Our services are provided on an "as is" and "as available" basis. While we make reasonable efforts to assist with card recovery and dispute resolution, we make no warranties regarding:

  • Successful card recovery in any specific timeframe
  • Favorable outcomes in dispute resolution processes
  • Uninterrupted or error-free service delivery
  • Third-party responses or cooperation

Limitation of Liability

To the maximum extent permitted by Australian law, reef-myth shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of our services or website.

Our total liability for any claim related to our services shall not exceed the amount paid by you for the specific service giving rise to the claim.

Indemnification

You agree to indemnify and hold harmless reef-myth, its employees, and representatives from any claims, damages, or expenses arising from your breach of these Terms of Use or misuse of our services.

Intellectual Property

All content on this website, including text, graphics, logos, and design elements, is the property of reef-myth or its content suppliers and is protected by copyright and other intellectual property laws.

You may not reproduce, distribute, modify, or create derivative works from any content on this website without express written permission.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the content, privacy practices, or terms of use of external sites. Access to third-party sites is at your own risk.

Termination

We reserve the right to terminate or suspend access to our services and website at our discretion, without notice, for conduct that we believe violates these Terms of Use or is harmful to other users, us, or third parties.

Governing Law

These Terms of Use are governed by the laws of the State of Victoria, Australia. Any disputes arising from these terms or our services shall be subject to the exclusive jurisdiction of the courts of Victoria.

Consumer Rights

Nothing in these Terms of Use excludes, restricts, or modifies any consumer rights under the Australian Consumer Law or other applicable legislation that cannot be excluded, restricted, or modified by agreement.

Changes to These Terms

We may update these Terms of Use from time to time. The updated version will be posted on this page with a revised date. Continued use of our services following any changes constitutes acceptance of the modified terms.

Severability

If any provision of these Terms of Use is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.

Contact Information

For questions about these Terms of Use, contact us at:

Email: [email protected]
Address: Level 12, 485 La Trobe Street, Melbourne VIC 3000, Australia

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