Privacy Policy

Last updated: September 2, 2026

Information We Collect

When you submit a service request through our website, we collect the following information:

• Your full name
• Email address
• Selected service type
• Any additional details you choose to provide about your situation

We also collect technical information automatically when you visit our website, including IP addresses, browser type, device information, and pages visited. This data helps us improve our website functionality and user experience.

How We Use Your Information

We use the information you provide to:

• Process your service request and provide the requested card recovery or dispute resolution services
• Communicate with you regarding your case
• Verify your identity with financial institutions and ATM operators as necessary for service delivery
• Improve our services and website functionality
• Comply with legal obligations and respond to lawful requests from authorities

Information Sharing

We share your information only when necessary to provide our services or comply with legal requirements:

• With ATM operators and financial institutions directly involved in your card recovery case
• With legal authorities when required by law or to protect our legal rights
• With service providers who assist in our operations, under strict confidentiality agreements

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

Data Retention

We retain your personal information for as long as necessary to provide services and fulfill the purposes outlined in this policy. Case-related information is typically retained for seven years following case closure to comply with financial record-keeping requirements.

You may request deletion of your information at any time by contacting us, subject to our legal obligations to retain certain records.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information, subject to legal retention requirements
• Object to processing of your information for certain purposes
• Lodge a complaint with the Office of the Australian Information Commissioner

Cookies and Tracking

Our website uses cookies to enhance user experience and analyze website traffic. You can control cookie preferences through your browser settings. For detailed information about our cookie usage, please see our Cookies Policy.

Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of these third-party websites. We encourage you to review their privacy policies before providing any personal information.

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date. Continued use of our services following any changes constitutes acceptance of the updated policy.

Contact Information

For questions about this Privacy Policy or to exercise your privacy rights, contact us at:

Email: [email protected]
Address: Level 12, 485 La Trobe Street, Melbourne VIC 3000, Australia