Contact Information

Business Details

Business Address

Level 12, 485 La Trobe Street
Melbourne VIC 3000
Australia

Email

[email protected]

Working Hours

Monday to Friday: 8:00 AM - 6:00 PM AEST
Saturday: 9:00 AM - 2:00 PM AEST
Sunday: Closed

Emergency services available outside standard hours for premium service tiers.

Submit a Service Request

For new card recovery requests or dispute resolution inquiries, please use the service selection form on our home page. This ensures your request is routed to the appropriate team immediately.

Go to Service Request Form

Response Time

We respond to all service requests within 24 hours during business days. Emergency service requests submitted during working hours receive initial contact within 2 hours.

For existing cases, please reference your case number in any correspondence to ensure prompt handling.